Shipping Rates & Polices

Payment Policy:

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)

Shipping Policy

Shipping Rates:

Note: Shipping is currently only available for USA, Canada and select European countries.

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be for your order.

Turnaround:

  • All orders are shipped within 48 hours Monday – Friday 8am – 5pm (Pacific Standard Time).
  • Please allow 7-10 business days for delivery time on U.S.A. orders.
  • Delivery times for Canada and select European/International countries may differ from 3-6 weeks.

Order Tracking:

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that not all shipping carriers provide tracking numbers.

Returns, Refunds and Exchanges Policy

  • Some items can not be returned if they are opened. These include cds, dvds, and vinyls.
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

How To Return An Item:

  • Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
  • Please email returns@cleorecs.com to request a refund.
  • All returns shipping fees are paid by the customer.
  • Mail your returned item to:
    Cleopatra Records
    11041 Santa Monica Blvd.PMB. #703
    Los Angeles, CA 90025
  • Include in your package a signed letter stating the reason for your return and the original receipt.

Exchanges:

If the clothing item you purchased from Cleopatra Records is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Privacy Policy:

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address
  • Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?:

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage:

Only your order data, billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information:

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.