Customers are not required to have a Cleorecs.com Account to make purchases via our web-store. You can Check-Out as a Guest.
Pre-Orders are charged to the Credit Card the the same day the Transaction is made. Shipping of Pre-Order items is different for each product but will ship before it’s release date.
If you purchase a pre-order item with a non pre-order item, all items will be shipped together.
Accepted Methods of Payment
- Credit Card (Visa, Master Card, American Express, Discover)
Shipping Times: Orders are shipped within 1-3 business days of payment. Once shipped, customers receive a “Order Complete” email.
Shipping costs are generated by the shipping carrier.
Note: Shipping to Mexico is only Available for the Bauhaus Book. All other items are not available to ship to Mexico.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be for your order.
All shipments to USA addresses are sent via USPS First Class or Priority Mail, depending on the weight of your package.
International orders are shipped via USPS via First Class International Package Service.
Note: We are not responsible for any customs fees you may encounter.
Please double check your shipping address when placing an order online. We are not responsible for unreceived shipments if the customer listed the wrong address.
Deliveries to US addresses should be delivered within 5-7 business days after you order is shipped. International orders can take up to 3-6 weeks.
All orders are processed within 2-3 business days Monday – Friday 8am – 2pm (Pacific Standard Time), not including Holidays.
You can contact us to request a tracking number. Please note: Not all shipping carriers provide tracking numbers.
Returns, Refunds and Exchanges Policy
- 15 Day Return Policy
- Some items can not be returned if they are opened. These include cds, dvds, and vinyls.
- Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
How To Return An Item:
- Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.
- Please email email@example.com to request a refund.
- All returns shipping fees are paid by the customer.
- Mail your returned item to:
11041 Santa Monica Blvd.PMB. #703
Los Angeles, CA 90025
- Include in your package a signed letter stating the reason for your return and the original receipt.
If the clothing item you purchased from Cleopatra Records is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?:
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage:
Only your order data, billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information:
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.