All up-to-date store policies can be viewed in our Help Center.
Coupon Code
At our online store, we offer various coupon codes and discounts to help you save money on your purchases. However, please note that our coupon codes can only be applied during the checkout process. Once your order has been placed, we cannot apply the coupon code retroactively.
We understand that it can be frustrating to forget to apply a coupon code or to experience technical issues during the checkout process. However, we ask that you carefully review your order and apply any applicable coupon codes before submitting your payment.
We will not issue any coupon codes or discounts after an order has been placed. This policy ensures that we can continue to provide fair and consistent pricing to all of our customers.
Thank you for your understanding and for shopping with us. If you have any questions or concerns about our coupon code policy, please contact us at store@cleorecs.com.
Discount Limitations
At our online store, we offer various discounts and promotions to help you save money on your purchases. However, please note that we are unable to offer discounts on orders that were placed before a promotion or sale.
We understand that it can be frustrating to miss out on a sale or promotion, but we ask that you carefully review your order and take advantage of any applicable discounts before submitting your payment.
This policy ensures that we can provide fair and consistent pricing to all of our customers. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns about our Discount Limitations Policy, please contact us at store@cleorecs.com.
Digital Download
At our online store, we offer a variety of physical media products such as CDs and vinyl records. Please note that our products are exclusively physical and do not include digital downloads.
We understand that digital downloads are a popular feature in the music industry, but our focus is on providing high-quality physical products that can be enjoyed for years to come.
We apologize for any confusion that may have arisen and appreciate your understanding of our Digital Download Policy. If you have any questions or concerns, please contact us at store@cleorecs.com.
Thank you for shopping with us.
Terms & Conditions
Welcome to cleorecs.com!
These terms and conditions outline the rules and regulations for the use of Cleopatra Records, Inc.’s Website, located at http://cleorecs.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use cleorecs.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing cleorecs.com, you agreed to use cookies in agreement with the Cleopatra Records, Inc.’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Cleopatra Records, Inc. and/or its licensors own the intellectual property rights for all material on cleorecs.com. All intellectual property rights are reserved. You may access this from cleorecs.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from cleorecs.com
Sell, rent or sub-license material from cleorecs.com
Reproduce, duplicate or copy material from cleorecs.com
Redistribute content from cleorecs.com
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the TermsFeed Free Terms and Conditions Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Cleopatra Records, Inc. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Cleopatra Records, Inc.,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Cleopatra Records, Inc. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Cleopatra Records, Inc. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Cleopatra Records, Inc. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Cleopatra Records, Inc.; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Cleopatra Records, Inc.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Cleopatra Records, Inc.’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Delays due to COVID-19
Due to an increased number of orders, you may see longer shipping times than usual and limited product availability. Click here for more information.
Due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International destined to China, France, Great Britain, Hong Kong, Spain, Sweden and Switzerland. These suspensions will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.
USPS International Mail Service Interruption
The Postal Service™ receives notices that various postal operators are no longer able to process or deliver international mail or services originating from the United States (U.S.) due to service disruptions related to the COVID-19 pandemic. As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, effective May 1 until further notice. Read More
Account (cleorecs.com)
Customers are not required to have a cleorecs.com account to make purchases via our web-store. You can Check-Out as a Guest.
Payment Methods
Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover)
PayPal Account
Order Processing
Update:
Processing can take 1-7 business days or longer than expected due to a high volume of orders.
Turnaround:
All shipments to USA addresses are sent via USPS First Class or Priority Mail, depending on the weight of your package.
International orders are shipped via USPS or UPS.
Note: We are not responsible for any VAT Customs fees you may encounter. Any orders/packages returned due to VAT or customs fees not being paid by the customer will be canceled and partially refunded (Shipping costs will not be refunded).
Please double check your shipping address when placing an order online. We are not responsible for unreceived shipments if the customer inputs the incorrect address. If a package is returned to us do to a customers error, the customer will need to cover any additional shipping costs if applicable.
Shipments to US addresses should be delivered within 5-7 business days after you order is shipped. International orders can take up to 3-6 weeks.
All orders are processed within 1-3 business days Monday – Friday 8am – 2pm (Pacific Standard Time), not including Holidays.
Pre-Orders
Pre-Orders are charged to the Credit Card/Debit Card the the same day the transaction is made. Pre-Order items are expected to ship before it’s release date. *Dates subject to change. (COVID-19 & Manufacturing Delays)
You will be notified via email once your order is confirmed, then again once your order ships at a later date with tracking details.
If you order “In-Stock” items along with a Pre-Order, all items will be shipped together. You can request to ship partial orders by contacting us using this form.
Damage + Return/Exchange Policy
The Cleopatra team puts a lot of hard work and effort into our products and ensuring you have a great shopping experience . We wish all delivers would arrive with zero issues but, that would be very difficult. We hope you don’t have issues with your products, but there may be times when you’ll receive a package and that something isn’t quite up to par. Here are the most common types of damages and our general process for handling them.
Most common issues
Issues affecting sound quality or playback including:
Scratches or scuffs that cause your needle to skip
Excessive noise, whooshes, or pops
Significant warpage (warped)
Locked grooves that prevent the needle from advancing beyond a certain point
We prioritize these issues and will send replacements when necessary (and while stock is available).
Some of these things are normal and are not considered to be damaged. If you are ever unsure, please email us and we’ll help determine what’s normal and what’s not.
Cosmetic issues including:
Seam splits (on the jackets, internal sleeves or clear sleeves)
Dinged or bent corners
Miscellaneous print defects and other imperfections
While it’s never ideal to receive products with minor cosmetic damages, we generally do not replace for these types of issues (unless it is severe).
Replacements/Exchanges
Replacements/Exchanges can only be made with items purchased directly from our web stores.
How we approach replacements
Most everything we produce is limited in quantity so we, unfortunately, are unable to replace everything. That said, we do hold some stock to send as replacements when warranted.
Generally speaking, we will replace things when the playback is impacted, or if cosmetic damage is severe (meaning, if something is crushed or damaged in multiple places).
15 Day Return/Exchange Policy for all items from the day item is delivered.
Some items can not be returned if they are opened. These include cds, dvds, and vinyls.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange
Customers may encounter a return fee of 2.9% + $0.30.
Shipping & Handling is non-refundable.
How to request a replacement
If you receive something that is damaged and would like to request a replacement, please submit a replacement request through this form: https://cleopatrarecords.zendesk.com/hc/en-us/requests/new
Once received, we will review and get back to you with the next steps.
Return Address
Cleopatra Records
C/O Returns
11041 Santa Monica Blvd.PMB. #703
Los Angeles, CA 90025
Exchange Policy:
If an item purchased from Cleopatra Records is in new condition, you may exchange your item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay shipping costs. Items will only be accepted for exchanges if the process is initiated within 15 days of when the product is received.
Item must be returned to Cleopatra Records before any exchange or replacement can be shipped back to the customer.
Once the product is returned to us, one of our team members will review the item to determine if there is a defect. If found, the exchange will be approved and processed. Otherwise, the item will be refunded.
Return Policy:
Sometimes you might receive an item that is not to your liking (outside of damages). We do accept returns on our CDs/DVDs/Vinyl. The customer will need to cover the return shipping costs and will also encounter a return fee of 2.9% + $0.30 and a restocking fee. Items will only be accepted for returns if the return process is initiated within 15 days of receiving the product.
Return packages due to incorrect address:
If a package is returned due to an incorrect address being provided, the customer will need to repay the shipping cost in order for it to be re-shipped. Please make sure to double-check your shipping address during checkout. Otherwise, the order can be refunded for the product only.
Restocking fee:
Returns may also encounter a restocking fee.
Damages + Returns:
How long do I have to return a product for a refund or exchange?
We have a 15-day return/exchange policy for all items from the day they are delivered. Once the customer receives a return label from one of our representatives, the customer has 5 days to ship the item(s) back to us. Otherwise, the return label will be voided and returned/exchange canceled.
I received a damaged item and requested a replacement. Should I return the damaged copy?
Before sending back a damaged item, please make sure to contact us using this form: https://cleopatrarecords.zendesk.com/hc/en-us/requests/new. Once your return/exchange is approved, we’ll let you know how to send back the damaged item to us.
I was sent the wrong item, Is there a return label that I can receive to send them back?
While this rarely happens, sometimes you may receive the wrong item or one that you never ordered. Do not panic! Send us an email using this form: https://cleopatrarecords.zendesk.com/hc/en-us/requests/new, and we will sort everything out. As far as the item received in error, just hold onto them. Once you contact us, we’ll let you know the next steps.
Bauhaus Book returns/exchanges:
Some copies of this book may have small, minor blemishes. There are no exchanges or returns. All sales are final.
Splatter Vinyl Disclaimer:
Some splatter vinyl may experience minor noise issues caused during the manufacturing process. This is due to the splatter color and the melting of PVC to get it to splatter. It must be done at a different temperature than the base. Exchanges can be made with splatter vinyl that has a major defect only.
Customs/VAT:
Cleopatra Records is not responsible for any VAT/Customs fees you may encounter. Any orders/packages returned due to VAT or customs fees not being paid or package unclaimed by the customer will be canceled and partially refunded (Shipping costs will not be refunded).
Cancellations
Cancellations must be requested within 24 hours from when the order was placed.
Customers will be charged a 2.9% + $0.30 cancelation fee for requests made after 24 hours.
Cancellations due to order processing difficulties:
Cleopatra Records may be forced to cancel your order due to circumstances that arise during processing.
Your order could be cancelled for the following reasons:
- The item(s) is no longer available
- We were unable to process your payment
- We are not able to ship to the address provided
- A duplicate order was placed
- Pricing or promotions errors
- Product set-up errors
You will receive an email detailing that a cancellation has occurred and credit or authorization holds will be removed from your account based on the tender used.
Tracking your Order
Tracking numbers are sent out to the email used on the order. If a tracking number is not received, you can contact us to request a tracking number. USPS is the primary shipping carrier used but at times your package may be shipped using UPS, FedEx or DHL. Your confirmation email will include the shipping carrier used and how to track your package.
Tracking not updating: Tracking feature allows users to track the status of their packages which are shipped through them. Visit the shipping carrier website (USPS, UPS, FedEx, DHL) to track your package. A unique ID called tracking number is required to track the package. Shipping carriers allot a unique tracking number to each item which is shipped through them. People face many queries related to tracking such as lost tracking number, how to track a package, what is a tracking number, how to or where to find the tracking number, is it possible to track a package without tracking number, tracking not updating, etc. Tracking works absolutely fine most of the time, but there may be few circumstances where the tracking is not updating.
My tracking is not updating, what to do now?
If you’re seeing this message i.e. “Delivery status not updated” then this means your tracking information is not updated. If your tracking information is not updating then you need to first make sure that you’re entering the correct tracking number.
What are the reasons behind tracking not updating?
USPS/UPS/FEDEX/DHL tracking is an end to end mechanism. Every shipment has a barcode which is scanned as a package moves from one place to the other. A barcode is scanned multiple times before reaching the destination. You see tracking updates on your dashboard whenever a barcode is scanned. Here are a few reasons for tracking not updating:
Package Not Scanned: Barcode scanning is the reason why you’re seeing tracking updates. There is a possibility that a barcode is not scanned due to any reason and that’s why your tracking is not updating. Tracking information won’t update until the scanning is done.
Weather Conditions: Weather could be the reason why your tracking is not updating. Sometimes the packages get stuck in the middle due to bad weather conditions.
Packages are not scanned at intermediary stops: As mentioned above that a package is scanned multiple times before reaching the destination. There might be chances that a package is not scanned at intermediary stops due to unavoidable reasons or circumstances.
Broken or Unscannable Barcode: A barcode won’t be scanned properly if it is broken or unscannable.
Delay on the part of the carrier: There might be a delay on the part of the carrier and that’s why your tracking is not updating. As of March, 2020 some shipments may see delays due to COVID-19.
Package being held by shipping carrier: We have seen a small number of instances where a package is being held by a shipping carrier or local post office. We suggest contacting them find the best way to retrieve your package.
Limited Time for Order Inquiries
At Cleopatra Records, we strive to provide the best possible customer service. However, please note that once an order has been completed and shipped, there is a limited amount of time in which we can address any issues or concerns.
If you have any questions or concerns about your order, we encourage you to reach out to us as soon as possible. We will do our best to address your inquiry in a timely and professional manner.
Please note that if we do not hear from you within 90 days of the order being completed and shipped, we will assume that the order was received in good condition and that you are satisfied with your purchase. After this time period has passed, we will not be able to issue any refunds, exchanges, or reshipments for the order. We appreciate your understanding of this policy, as it allows us to provide fair and consistent service to all of our customers.
Thank you for shopping with us. If you have any questions or concerns about our Limited Time for Order Inquiries Policy, please contact us at store@cleorecs.com.
Vinyl Record Disclaimer
Vinyl records are manually made one at a time in a hydraulic press. They are not mass-produced by machines like CD’s or DVD’s. To make each record, steam from the hydraulic press softens plastic PVC pellets to form a vinyl record as the stampers push an impression of the master recording onto it. Because they are made from a softened plastic, not every copy will be perfectly flat. They will still play without skipping and with no loss to sound quality.
Splatter, Haze, Glitter, and Glow in the Dark Vinyl: Due to the manufacturing process, these vinyl colors can have noisy audio quality.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information (we do not store your credit card data)
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?:
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage:
Only your order data, billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information:
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.